Refund & Cancellation Policy

1. Overview

At IFZA AI, we strive to provide dependable, high-quality software solutions and custom development services. Because our offerings comprise commercial software products, digital licenses, and engineering hours, cancellations and refunds are subject to the specific guidelines outlined below.

We do not make arbitrary or blanket promises of unconditional refunds. All refund and cancellation claims are assessed fairly based on verifiable deliverables, service timelines, and technical assessment.

2. How to Request Cancellation

Customers may request order or subscription cancellation through the following procedure:

1. Send an email from your registered email address to muneerurothodi@gmail.com.
2. Set the subject line as: Cancellation Request - [Your Order ID / Transaction ID].
3. Provide your full name, contact phone number, product or service name, and the specific reason for cancellation.

Our billing and customer support team will acknowledge your request within 24 to 48 business hours.

3. Cancellation Rules by Service Type

A. Pre-Packaged Software Products & Digital Licenses

If you have purchased a pre-packaged software product (such as the Business Automation Suite or AI Document Assistant Module) but the digital license key or download link has not yet been dispatched, you may cancel your order immediately for a full refund. Once the digital license or source package has been accessed or downloaded, cancellation is subject to the refund conditions in Section 4.

B. Recurring Maintenance Subscriptions

You may cancel a recurring monthly or annual maintenance subscription at any time. When you cancel, your subscription will remain active until the end of the current paid billing period, and no further renewal charges will be initiated. We do not provide prorated refunds for partially elapsed subscription months.

C. Custom Software Development & Milestone Contracts

For custom development projects governed by a written Statement of Work (SOW):

• You may cancel a milestone prior to the formal initiation of engineering work. In such cases, the milestone retainer will be refunded, less any documented preliminary discovery expenses.
• Once a sprint milestone has commenced and code deliverables have been drafted, work completed up to the date of written cancellation will be billed proportionately.

4. Conditions Under Which Refunds May Be Considered

A refund may be considered under the following specific circumstances:

• Defective or Inoperable Digital Software: If a digital software product contains a critical defect that prevents it from performing according to its published specifications, you must notify us within [7 days] of purchase. If our technical support team is unable to rectify the defect within [7 business days] of receiving full diagnostic logs from you, a refund will be approved.
• Duplicate Payment: In the event of a technical network error where a customer's account is debited twice for the same transaction, the duplicate charge will be refunded promptly upon verification.
• Non-Delivery of Service: If IFZA AI fails to deliver the contracted software license or milestone within the agreed delivery window without justifiable force majeure cause.

Non-Refundable Circumstances: Refunds will not be granted for changes of mind after full source code delivery, lack of customer-side system compatibility when system prerequisites were clearly published, or failure caused by third-party hosting or third-party API restrictions outside our control.

5. Expected Refund Processing Time

Once a refund is approved by our billing department:

• The refund is initiated electronically within 2 business days through the payment gateway partner (PhonePe).
• The funds typically reflect in the customer's original payment source (bank account, UPI, debit/credit card) within 5 to 7 business days, depending on the customer's issuing bank and inter-bank clearing cycles.

6. Payment Gateway Processing Considerations

All refunds are credited strictly back to the original payment method used during checkout through the PhonePe payment gateway. We do not issue cash refunds or refunds to third-party bank accounts.

Any statutory non-refundable payment gateway convenience charges or banking transaction levies charged by intermediate financial institutions may be deducted from the gross refund total where applicable by law.

7. Contact for Refund & Cancellation Inquiries

For any questions or to initiate a claim, please reach out directly: