Privacy Policy

1. Introduction

This Privacy Policy explains how IFZA AI ("we", "our", or "us"), an operating software solutions and AI software services business, collects, handles, uses, and safeguards information when you visit our website (https://fiblinkcommunications.com/mainwebsite), use our software applications, or purchase software products and services.

We respect your privacy and are committed to protecting personal data in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

Depending on your interaction with IFZA AI, we may collect the following categories of information:

• Personal Contact Information: Your full name, business name, email address, and mobile phone number provided voluntarily when filling out contact forms or placing an order.
• Account & Service Data: Usernames, company affiliation, service requirements, project specifications, and feedback submitted during consultations.
• Payment & Order Metadata: Transaction reference IDs, product/service purchased, amount paid, and invoice details.
• Technical & Device Information: Internet Protocol (IP) address, browser type, operating system version, access timestamps, and referring URLs collected automatically for performance optimization and abuse prevention.
• Voluntary Correspondence: Details you provide when contacting our technical support via email or phone.

3. How We Use Information

We use the collected information solely for legitimate operational and business purposes, including:

• Fulfilling software licensing, custom development deliverables, and software maintenance services.
• Processing and confirming commercial orders, invoicing, and issuing software activation keys.
• Providing responsive customer support, addressing technical inquiries, and debugging software issues.
• Conducting system maintenance, network troubleshooting, and enhancing application usability.
• Preventing fraudulent activities, unauthorized access, and malicious interactions.
• Complying with applicable statutory accounting and tax regulations in India.

4. Payment Information & Security

When you click "Buy Now" or initiate an online payment, you are redirected to the secure, PCI-DSS compliant payment interface managed directly by the payment aggregator (PhonePe).

IFZA AI DOES NOT REQUEST, RECEIVE, PROCESS, OR STORE ANY SENSITIVE PAYMENT AUTHENTICATION DATA, including but not limited to:

• Unified Payments Interface (UPI) PINs
• Debit / Credit Card PINs
• Card Verification Value (CVV / CVC) codes
• One-Time Passwords (OTPs)
• Net banking usernames or passwords

All sensitive transaction authentication is handled entirely within the certified, encrypted environment of the payment gateway. IFZA AI receives only a server-side cryptographic status confirmation (Order ID, Payment Status, Amount) to confirm your order.

5. Third-Party Services & Data Sharing

We do not sell, rent, trade, or lease your personal information to marketing brokers or third parties. We share data strictly on a need-to-know basis with trusted service providers who assist our operations:

• Payment Gateway Aggregators: Authorized entities such as PhonePe for completing authorized payment transactions.
• Cloud Infrastructure Providers: Secure data centers hosting our web servers and database instances under strict confidentiality.
• Statutory Authorities: If required by Indian law, court order, or governmental audit bodies.

6. Data Security & Storage

IFZA AI maintains reasonable technical, operational, and physical security measures to protect your information against loss, unauthorized access, alteration, or disclosure. Communications with our website are encrypted using Transport Layer Security (TLS/SSL). Access to administrative dashboards and databases is restricted to authorized personnel via multi-factor authentication.

7. Data Retention

We retain personal information for the period necessary to deliver our software solutions, resolve disputes, maintain accounting ledgers, and satisfy statutory record-keeping periods prescribed by applicable law. Inactive inquiry records are periodically purged.

8. Cookies & Tracking Technologies

Our website utilizes only essential cookies necessary for site navigation, session maintenance, and CSRF security. We do not employ aggressive cross-site ad trackers or behavioral surveillance cookies. You can adjust your browser settings to decline cookies if preferred.

9. Grievance Officer & Contact Details

If you have any questions, grievances, or requests regarding this Privacy Policy or your personal information, please contact our designated representative: